Velocity Communications (“Velocity”) is committed to protecting your privacy and your personal information in accordance with applicable law. That is why we have adopted this Privacy Policy regarding all Velocity Internet, Voice, and similar services (the “Services”). This policy explains the types of personal information we collect, and how we collect, use, maintain, protect, and share this information. This Privacy Policy also tells you about the rights and choices you may have when it comes to your personal information.
WHEN THE PRIVACY POLICY APPLIES
This Privacy Policy applies to the information we collect when you use Velocity products, services, networks, and platforms including our website. We refer to these as “Services” in this Privacy Policy. It also applies to the information we collect about you from third parties. This Privacy Policy does not apply to non-Velocity products, services, websites and mobile applications that you may access or use through Velocity platforms.
Because this Privacy Policy describes the privacy practices for all our Services, some parts may not apply to you. For example, if you do not subscribe to Velocity Voice (phone service) we will not collect call detail information.
Some Services may have additional privacy practices that may be described to you in different ways, such as in a separate contract for Velocity Business Services. To the extent there is an overlap between this Privacy Policy and a Service-specific privacy policy, the Service-specific policy or agreement will control with respect to that Service.
This Policy does not apply to the non-Velocity products, services, websites, and mobile applications that you may use through the Velocity platforms. For example, if you subscribe to Velocity Internet and visit a news or shopping website, the privacy policy for that website will apply.
SERVICE MONITORING
Velocity does not monitor the content of your communications. Velocity may monitor network traffic and Service usage as necessary to operate and maintain the network, provide technical support, investigate abuse or unauthorized use, protect the security and integrity of the Services, and comply with applicable law, including valid legal process. Velocity may disclose information about the use of the Services where required by law or where reasonably necessary for the purposes described in this Policy.
COLLECTION OF SUBSCRIBER INFORMATION
Information about Users (i.e., you and anyone using the services through your account subscriptions) is collected as necessary in order to provide the Services and to detect unauthorized reception or use of the Services. To provide reliable, high-quality service to you, we keep regular business records containing information that does not personally identify you — such as device numbers, IP addresses, and account numbers. We also collect information that does personally identify you, such as your name, address, and telephone number, financial information, or other similar information. We call any information that identifies you “personally identifiable information” or “PII”. We collect and maintain information about your account such as billing, payment and deposit history, maintenance and complaint information, and the Service options you have chosen. We may maintain records of research concerning User satisfaction which may be obtained from interviews and questionnaires.
We use this information internally to:
To Provide Services
- Set up your account and account management
- Measure credit and payment risk
- Service delivery
- Bill and invoice
- Authenticate access to your account, including identity verification
- Management of the network and devices supporting our service and our systems, and other maintenance and operations
- Provide technical support
- Help with hardware and software upgrades for devices and systems
To Communicate with You
- Respond to your questions
- Personalize communications
- Send you service-related announcements
To Understand Your Use of and Make Improvements to Our Services
- Understand the use of our existing Services
- Identify and develop new products and services
- Create measurement and analytics reports for us
To Market Our Own Services
- Let you know about Velocity products, services, and promotions that may be of interest to you
- Measure the effectiveness of our own marketing
Velocity does not sell your personal information. Velocity does not share your personal information with third parties for their own advertising or marketing purposes. Your telephone number will never be sold or shared with third parties for promotional or marketing purposes, and Velocity does not share mobile opt-in consent with third parties.
To Investigate Theft or Other Illegal Activities, to Ensure a Secure Online Environment, and to Protect Health and Safety
- Detect the unauthorized use, or abuse of the Services
- Protect our customers from fraudulent, abusive, or unlawful use of the Services
- Protect our rights, our personnel, and our property
- Comply with applicable law
- To protect the health and safety of our customers, employees, contractors, or the general public.
INTERNET AND PHONE PRIVACY
Velocity does not sell your personal information. Velocity does not share, distribute, or sell your email, Internet usage history, call history, voicemail, or other electronic data generated from your use of the Services to any external third party, except as required by law or as described in this Policy.
Velocity acts as a conduit for your communications. Velocity does not read, scan, or disclose the content of your Internet traffic, email, voice calls, or voicemail, and does not build advertising profiles based on your browsing activity. Velocity may manage and monitor the Services in order to provide support, optimize performance, investigate abuse, comply with the law, and meet its obligations with respect to the Services.
Where Velocity is compelled to disclose information by subpoena, court order, or other valid legal process, Velocity will comply, and will notify you of the demand unless prohibited by law or by the terms of the legal process itself.
DISCLOSURE OF INFORMATION
Personally identifiable information (“PII”) will only be disclosed for legitimate business activities related to the Services including, but not limited to:
- Billing and collections
- Account Administration
- Surveys
- Marketing
- Maintenance
- Fraud prevention
- Compliance with applicable laws and regulations
In addition, PII about you will sometimes be disclosed to others (such as our employees, contractors, and agents for internal business purposes), as well as outside auditors, professional advisors, service providers, potential business partners, regulators, with or without your written consent, if necessary to render the Services or to conduct a legitimate business activity related to the Services.
Although we make every reasonable effort to preserve your privacy, Velocity will cooperate with law enforcement, including, without limitation, under subpoena, court order, or search warrant. We may also use or disclose PII about you without your consent to protect our customers, employees, or property, in emergency situations or to enforce our rights in court or elsewhere.
We reserve the right to compile and share with third parties usage information in anonymous and aggregated formats, such as ratings surveys and other statistical reports, so long as such information does not personally identify you, or the nature of any transaction you have made using the Services.
SECURITY
We take reasonable security precautions to protect your PII that we collect when you use the Services from unauthorized access, use, and disclosure. However, we cannot guarantee that our security precautions will prevent every unauthorized attempt to access, use, or disclose your PII.
DATA BREACH NOTIFICATION
If Velocity determines that a breach of security has resulted in the unauthorized access, use, or disclosure of your personal information or Customer Proprietary Network Information, Velocity will notify you and the appropriate federal and state authorities as required by applicable law, including the Federal Communications Commission’s data breach reporting rules and Washington State law. Notification will describe, to the extent known, the categories of information involved, the estimated date of the incident, and the steps Velocity is taking in response.
MARKETING SERVICES
From time to time, your name and address might be disclosed for internal mailing lists in connection with the promotion of Velocity products and Services and other legitimate business activities, subject to the CPNI policies discussed below. If you wish to remove your name from such lists or limit the use of your name and address at any time, please contact us. Your opt-out preferences apply to marketing communications only and we may still send you important Service-related messages as a User of the Service. You may not opt out of these Service-related and transactional communications.
WEBSITE ANALYTICS AND COOKIES
This section applies to velocitywa.com and other Velocity websites. It does not apply to your use of Velocity Internet or Voice Services, which are covered above.
Velocity uses third-party analytics services on its websites to understand how visitors use the site and to improve it. These services use cookies and similar technologies and may collect your IP address, device and browser information, approximate location, pages visited, and time spent.
Microsoft Clarity. Clarity records website sessions, including mouse movement, scrolling, clicks, and interactions with page elements, and produces heatmaps and session replays. Velocity has configured Clarity to mask text entered into form fields. Velocity does not use Clarity to record activity outside its websites. See the Microsoft Privacy Statement for how Microsoft handles this data.
Google Analytics. Velocity uses Google Analytics with IP anonymization enabled. Google may process this data on servers in the United States and other countries. You can opt out using the Google Analytics Opt-out Browser Add-on. See the Google Privacy Policy for how Google handles this data.
Your choices. You can block or delete cookies through your browser settings, though some site features may not work correctly. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Microsoft’s handling of Clarity data, including any choices Microsoft makes available, is described in the Microsoft Privacy Statement.
CHILDREN’S PRIVACY
The Services are not directed to children under 13, and Velocity does not knowingly collect personal information from children under 13. If you believe a child has provided personal information to Velocity, contact us at support@velocitywa.com and we will delete it.
RETENTION OF INFORMATION
We dispose of collected information consistent with the requirements of applicable law, when the purpose for which such information was collected has been accomplished and we no longer need to retain the information for compliance with law, reporting, or other legitimate business activities.
SPECIAL NOTICE CONCERNING CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI)
In addition to the provisions of this Privacy Notice, federal law protects your privacy rights as a customer of Velocity Voice phone Service. These rights are in addition to the existing safeguards that Velocity already has in place to protect your privacy rights. The Federal Communications Commission requires Velocity to notify you of your right to restrict the use of your Customer Proprietary Network Information (“CPNI”).
What is CPNI? CPNI is personally identifiable service consumption information that a telecommunications carrier collects when providing phone services to a customer. CPNI typically consists of the type of telephone service, telephone numbers you have called, call duration and timing of those calls, as well as call frequency and any call management services you use.
Permitted Use of CPNI by a Telephone Company Without Your Permission – Velocity may use CPNI for certain purposes without your permission, including marketing services within the categories of service to which you already subscribe. Velocity may also use CPNI to respond to your inquiry regarding Services you currently use, or related services offered. In addition, we may use CPNI for billing and collections, repair, and maintenance and to protect our property and to prevent fraud.
Additional Information Regarding Your CPNI Rights – You have the right to deny or withdraw access to CPNI at any time or to instruct us to disclose CPNI to unaffiliated third parties by written request. Any approval or denial for the use of CPNI is valid until you affirmatively revoke or limit such approval or denial. A subsequent denial or withdrawal of your approval will not affect the Services to which you subscribe.
How to Restrict Use of Your CPNI. You may restrict Velocity’s use of your CPNI for marketing purposes at any time by contacting us at support@velocitywa.com, by calling 833-503-4237, or by writing to Velocity Communications, Inc., PO Box 43, Elma WA 98541. Your election takes effect within thirty (30) days of receipt and remains in effect until you notify us otherwise. Restricting use of your CPNI will not affect the Services you receive, and Velocity will not deny you service or change your rates because of your election.
Account Authentication. To protect your CPNI, Velocity will not disclose call detail information over the telephone unless you provide a pre-established password or, if you do not have one, Velocity sends the information to the address of record on the account or calls the telephone number of record. You may establish or change your account password by contacting us.
CHANGES TO THIS POLICY
Velocity may modify this Privacy Policy at any time. The “Last updated” date at the top of this Policy reflects the most recent revision. Velocity will notify you of material changes by email, bill message, or other means permitted by law. If you find the changes unacceptable, you may cancel the Services. Continued use of the Services after notice of changes constitutes acceptance of those changes.
HOW TO CONTACT US
Questions about this Privacy Policy, or requests to exercise any of the rights described in it, may be directed to:
Velocity Communications Inc.
ATTN: Privacy
PO Box 43
Elma, WA 98541
support@velocitywa.com
833-503-4237