In compliance with the Federal Communications Commission’s transparency rule and Washington State’s House Bill 2282, Velocity Communications makes the following disclosures about its mass-market Internet access services.
NETWORK MANAGEMENT PRACTICES
Blocking. Velocity does not block lawful Internet content, applications, services, or non-harmful devices. Velocity applies the following filtering for network security and stability:
Blocked inbound from the Internet toward customer connections: TCP and UDP ports 135–139 (NetBIOS), TCP port 445 (SMB), TCP and UDP ports 161–162 (SNMP), TCP port 1080 (SOCKS proxy), TCP port 23 (Telnet), UDP port 19 (Chargen), and UDP port 11211 (Memcached). These are blocked because services on these ports are routinely targeted for exploitation or abused in reflection and amplification attacks, and are not intended for use across the public Internet.
Blocked in both directions: UDP port 520 (RIP), UDP port 521 (RIPng, IPv6), and UDP port 1900 (SSDP). RIP and RIPng are routing protocols that should not cross customer connections, and SSDP is commonly abused in reflection and amplification attacks.
Blocked outbound from customer connections: UDP ports 67 and 68 (DHCP server traffic), UDP port 547 (DHCPv6 server traffic), IPv6 Router Advertisement and Redirect messages (ICMPv6 types 134 and 137), and the VRRP and OSPF routing protocols. These prevent a device on one customer’s connection from disrupting address assignment or routing for other customers. TCP port 25 is also blocked outbound by default, as described below.
Velocity additionally drops traffic with forged source addresses, traffic to or from unallocated (bogon) address space, malformed TCP segments, deprecated ICMP message types, IPv6 packets carrying hop-by-hop or routing extension headers, and multicast traffic beyond the local link, and maintains dynamic filtering of addresses identified as sources or targets of denial-of-service attacks.
Velocity blocks outbound SMTP (TCP port 25) from customer connections by default, to prevent infected devices from sending spam that could harm other customers and the reputation of Velocity’s network. Email submission ports used by mail apps (TCP 587 and 465) are not blocked. A customer who needs to send mail directly on port 25, such as from their own mail server, may contact Velocity to have it opened. Velocity does not block web (HTTP/HTTPS) or other commonly used application ports. A customer who requires an inbound port that is filtered above may contact Velocity to discuss options.
These filters apply to both IPv4 and IPv6, except where a protocol exists in only one version. They apply to Velocity’s mass-market broadband services. Dedicated Internet Access (DIA) circuits receive source address validation and bogon filtering but no port filtering.
Throttling. Velocity does not throttle lawful Internet traffic. Velocity enforces the purchased speed of each customer’s plan using per-subscriber rate limiting applied uniformly to all traffic on that connection, without regard to source, destination, application, protocol, or content. A minimal burst above the plan rate is permitted. Velocity does not reduce a customer’s speed based on total usage, time of day, or type of application.
Affiliated Prioritization. Velocity does not prioritize traffic to or from any affiliate. Velocity has no affiliated content, application, or service providers.
Paid Prioritization. Velocity does not offer or accept payment from any party in exchange for prioritized traffic handling.
Congestion Management. Velocity manages congestion through capacity planning. Network utilization is monitored continuously, and Velocity upgrades capacity as links approach their limits. Velocity does not employ prioritization, deprioritization, DSCP marking, queue priority, or any other traffic differentiation as a congestion management technique. During congestion, all traffic is treated identically.
Application-Specific Behavior. Velocity does not inspect, block, throttle, prioritize, or otherwise treat traffic differently based on the application or protocol in use, except for the security filtering described under Blocking. Customers may operate servers on their connections, subject to the port filtering above and to the Acceptable Use provisions of the Master Services Agreement. Velocity does not impose usage-based restrictions on any application category.
Device Attachment Rules. Velocity-provided terminating equipment (optical network terminal or wireless customer premises equipment) is required to deliver service and must remain in place. Downstream of that equipment, customers may attach any non-harmful device, including a customer-owned router. Use of a Velocity-provided router is optional. Velocity does not restrict which devices a customer connects to their own network.
Velocity’s support obligations do not extend to configuration of customer-owned equipment beyond providing the information necessary to connect — WAN configuration set to DHCP for dynamically addressed service, or the assigned address block and gateway for statically routed service.
Security. Velocity employs the following security practices:
- Route origin validation (RPKI/ROV) on all BGP sessions, so that Velocity does not accept or propagate routes with invalid origins
- Unicast reverse path forwarding (uRPF) on customer-facing interfaces, preventing address spoofing
- Filtering of traffic to and from unallocated and reserved address space
- Dynamic filtering of addresses associated with denial-of-service attacks
Velocity may suspend or restrict a connection where necessary to protect the network or other customers, as described in the Master Services Agreement. A connection in a suspended or unactivated state is restricted to DNS resolution and a limited set of Velocity destinations until the account is restored.
PERFORMANCE CHARACTERISTICS
Service Description. Velocity provides fiber-based mass-market Internet access. Service is not available at all locations; availability and available speed tiers depend on the service address. Each plan is provisioned symmetrically at the purchased rate unless otherwise stated in the plan description.
Speed. Velocity provisions each connection at the full purchased rate and does not oversubscribe customer connections. Typical download and upload throughput approximates the purchased plan rate when measured to a well-provisioned nearby test destination. Actual throughput observed by a customer will also depend on factors outside Velocity’s network, including the capacity and load of the remote server, congestion on intermediate networks, and the customer’s own equipment, wiring, and WiFi environment.
Latency. Typical round-trip latency from the customer premises to Velocity’s nearest interconnection point is 5–10 milliseconds. Latency to destinations beyond Velocity’s network depends on the geographic and network distance to those destinations.
Packet Loss. Velocity does not intentionally discard traffic other than as described under Network Management Practices above.
Suitability. Velocity’s service is suitable for real-time applications, including voice, video conferencing, and online gaming, subject to the factors described above.
COMMERCIAL TERMS
Price. Pricing depends on the service address. Current plans, prices, and speeds for each serviceable address are published on Velocity’s website at www.velocitywa.com, along with an FCC Broadband Consumer Label for each plan.
Data Allowances. Velocity does not impose data caps, usage allowances, or overage charges on any Internet access plan.
Additional Fees. Velocity does not apply surcharges, regulatory recovery fees, or equipment rental fees to its Internet access plans beyond the published monthly price. Installation charges, where applicable, are disclosed before service is ordered.
Contract Terms and Early Termination. Mass-market Internet access is offered on a month-to-month basis with no minimum term. No early termination charge applies. Where a customer separately elects a service with a minimum term, the applicable charges are stated in the Service Order and governed by the Master Services Agreement.
Privacy. Velocity’s Privacy Policy is published at www.velocitywa.com and describes what information Velocity collects, how it is used, and the choices available to customers.
Redress Options. Customers may raise questions or complaints by opening a support ticket, by telephone at 833-503-4237, or by email to support@velocitywa.com. Velocity responds to customer inquiries within eight (8) business hours. Customers who are not satisfied with Velocity’s response may file a complaint with the Federal Communications Commission at consumercomplaints.fcc.gov or with the Washington State Attorney General’s Office at atg.wa.gov.
CERTIFICATION
The information contained in this disclosure has been examined by the President of Velocity Communications Inc., and is true and correct.
Jordan Stullick, President
Velocity Communications Inc.
Date: Nov 7, 2026